Automation has become a driving force for innovation and efficiency across various industries, and Taiwanese businesses are no exception. As companies increasingly embrace Robotic Process Automation (RPA) alongside cutting-edge technologies like Optical Character Recognition (OCR) and Intelligent Document Processing (IDP), they are transforming their operations, reducing manual errors, and boosting productivity. This trend is expected to accelerate through 2024, as Taiwan’s enterprises strive to stay competitive in a rapidly evolving digital landscape.
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Taiwanese businesses accelerate automation adoption in 2023 – 2024
In recent years, the application of Robotic Process Automation (RPA) in Taiwanese businesses has been gaining momentum with the goal of improving operational efficiency and reducing errors. The RPA market in Taiwan is projected to reach USD 8.781 billion by 2026, growing at a CAGR of 29.5%.
One of the key factors driving this growth is the labor shortage, particularly in the hospitality industry. Taiwanese businesses are gradually transitioning to adopt RPA and intelligent automation technologies to optimize processes and reduce the need for manual labor. Additionally, integrating RPA with AI and cognitive computing technologies supports handling large volumes of data, automates critical business processes, and enhances decision-making capabilities.
The implementation of RPA also delivers impressive return on investment, reducing costs, increasing accuracy, and improving compliance with legal regulations. Meanwhile, the decreasing implementation costs of RPA make this technology more accessible to businesses of various sizes. Although automation brings numerous benefits, some Taiwanese companies still face challenges in transitioning from traditional processes to automated ones. These challenges are expected to diminish as awareness of RPA’s benefits grows and implementation costs continue to decrease.
Trends in new technology integration for automation in Taiwanese businesses
The combination of artificial intelligence and automation is becoming increasingly popular among Taiwanese businesses. Integrating technologies such as cognitive computing, machine learning, and pattern recognition helps companies enhance efficiency and improve decision-making. A notable trend in this area is the enhanced collaboration applications supported by AI vision technology, showcased at the 2024 Taiwan Robotics and Automation Intelligence Exhibition (TAIROS). This solution has allowed companies to cut labor and production costs by up to 50%, particularly in sectors like automotive, electronics, semiconductors, food, and logistics.
Taiwanese businesses are widely adopting the integration of RPA, Optical Character Recognition (OCR), and Intelligent Document Processing (IDP). According to IDC, IDP can reduce error rates in document processing by up to 90%. In the context of rising costs, automating document-related processes also helps businesses reduce reliance on manual labor and achieve significant cost savings in production.
Moreover, the accuracy and consistency provided by OCR and IDP solutions help businesses better comply with legal requirements and industry standards. Minimizing errors in data processing not only improves service quality but also helps Taiwanese companies maintain trust with customers and partners. On the other hand, freeing employees from repetitive tasks enables them to focus on strategic work, adding greater value.
Read more: Intelligent Document Processing (IDP) Unlocks Efficiency for Taiwan Back Offices
Success stories from leading companies – The foundation for future advances
Several companies in Taiwan have successfully applied RPA and digital transformation to enhance their competitiveness. For example, DHL Express Taiwan has automated logistics status tracking processes to improve operational efficiency and reduce errors. The RPA system enables DHL to automatically track the location and status of each package, allowing timely resolution of issues that arise in logistics processes.
In the healthcare sector, Taiwan’s healthcare system has also achieved significant milestones in digital transformation. Taiwan achieved Level 7 in the HIMSS Electronic Medical Record Adoption Model (EMRAM) in 2021, reinforcing its leading position in applying digital technology in healthcare. Tungs’ Taichung Metro Harbor Hospital’s attainment of EMRAM Level 6 earlier this year is a testament to the progress of Taiwan’s healthcare system in using digital technology to improve service quality.
The strong development of automation within the Taiwanese business community has laid the groundwork for new advancements in the future. With a government investment of TWD 10.5 billion (approximately USD 350 million) in 2025 to support SMEs in their digital transformation efforts, the future of automation in Taiwan is open with endless opportunities. The goal of “Industrializing AI and AI-ing the Industry” highlights the potential of automation applications across all aspects of business operations.
Taiwanese businesses now have the opportunity to become pioneers in developing and providing AI solutions for the global market. This is the moment for businesses to innovate, stay ahead of trends, and leverage the capabilities of automation and AI; thus enhancing productivity, optimizing processes, and creating new value in the digital era.
References:
Robotic Process Automation (RPA) Market Growth Analysis, Projection and Industry Forecast to 2032
Robotic Process Automation (RPA) Market Share Key Players and Competitive Landscape in 2032
AI Meets IA: TAIROS 2024 Showcases Future of Automation
akaBot (FPT) is the operation optimization solution for enterprises based on the RPA (Robotic Process Automation) platform combined with Artificial Intelligence, Process Mining, OCR, Intelligent Document Processing, Machine Learning, Conversational AI, etc. Serving clients in 21+ countries, across 08 domains such as Banking & Finances, Retail, IT Services, Manufacturing, and Logistics…, akaBot is featured in “Voice of the Customer” for Robotics Process Automation” by Gartner Peer Insights, G2, and ranked as Top 6 Global RPA Platform by Software Reviews. akaBot also won the prestigious Stevie Award, The Asian Banker Award 2021, Everest Group’s RPA Products PEAK Matrix® 2023, etc.
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