Tokyo, Japan – August 28, 2024 – FPT Software Japan (Head office: Minato-ku, Tokyo; President and CEO: Do Van Khac; hereinafter referred to as FPT Japan) and SCSK ServiceWare Corporation (Headquarters: Koto-ku, Tokyo; President and CEO: Atsushi Watanabe; hereinafter referred to as SCSK ServiceWare) have officially signed a partnership agreement to offer the “akaBot In-house Development Support Service.” This initiative is designed to provide comprehensive training using the RPA software provided by akaBot, a flagship automation solution of FPT.
Table of Contents
Background
Developing and operating Robotic Process Automation (RPA) requires specialized knowledge and skills. In recent years, companies have faced various challenges when implementing RPA, including rapidly changing business environments, a shortage of IT personnel, and the emergence of new technologies. These challenges necessitate the continuous review and revision of business processes, increasing the burden on internal operations.
To address these issues, SCSK Serviceware provides a variety of training programs for both companies and individuals. They believe that by equipping field personnel with the necessary RPA development and operational skills, business efficiency can be optimized in line with on-site conditions. The “akaBot In-House Development Support Service” aims to improve back-office efficiency by providing the knowledge and skills needed to implement automation processes on the akaBot platform and integrate new technologies such as AI-OCR.
Partnership Overview
The “akaBot In-House Development Support Service” offers diverse programs designed to enhance workforce capabilities in various fields, with a focus on implementation on the akaBot platform. This includes support for human resource development and operational assistance.
Firstly, human resource development support includes a business selection course to assist in evaluating RPA business needs, guiding business leaders on how to select tasks suitable for RPA. The implementation team is then equipped with the knowledge and skills necessary to utilize akaBot’s features (such as akaBot Hub, Studio, Center, Insights, etc.).
Additionally, SCSK Serviceware’s services offer support for various issues, from RPA development and operation to post-release maintenance, aiding in the establishment of in-house development. With extensive experience in RPA inquiries, the company can provide high-quality support promptly.
For more information on “akaBot In-house Development Support Service,” please click here:
https://www.scskserviceware.co.jp/service/training/akabot.html
Addressing RPA Implementation Challenges
Both companies aim to tackle the various business challenges associated with RPA implementation. Advancing in-house RPA development and operation can significantly reduce costs associated with periodic RPA adjustments and increase development speed. Furthermore, the training programs will reduce the burden on implementation teams, allowing them to focus on more strategic tasks.
By accumulating RPA know-how within the company, the range of RPA implementation and human resource development extends beyond the trained areas. FPT Japan and SCSK Serviceware believe that this partnership will not only enhance business efficiency across companies but also foster a culture of continuous improvement and innovation among Japan’s workforce, in the face of changing environments such as declining birth rates, aging populations, and the spread of IT.
Comments from Stakeholders
Atsushi Watanabe, CEO of SCSK Serviceware Co., Ltd.:
“We wholeheartedly welcome the launch of the ‘akaBot In-House Development Support Service’ by FPT Japan. SCSK Serviceware is promoting Business Process Modernization by leveraging IT to transform business processes and create new value. Combining our experience in business process design and training services in BPO operations with the ‘akaBot In-House Development Support Service’ will undoubtedly help address the challenges faced by many companies, including securing labor, supplying IT personnel, and responding to new technologies. Moving forward, we aim to continue co-creating with FPT Japan to transform our customers’ business processes and generate new value.”
Pham Thi Thanh Hoa, Executive Director and Chief Operating Officer, FPT Japan Holdings Co., Ltd.
“We are very pleased to launch the akaBot In-House Development Support Service through our partnership with SCSK Serviceware. We believe this partnership will leverage the strengths of both companies to provide companies with the skills they need to implement and maintain automation solutions in-house. The training program will not only increase the speed and adaptability of RPA adoption, but also contribute to fostering a culture of continuous improvement and innovation in the Japanese workforce.”
About FPT Software Japan
Company Name: FPT Software Japan Co., Ltd. Location: 33rd Floor, Sumitomo Realty & Development Tokyo Mita Garden Tower, 3-5-19 Mita, Minato-ku, Tokyo Website: https://fptsoftware.jp/about-us/fpt-software-japan
FPT Software Japan, a subsidiary of FPT Japan Holdings Co., Ltd., the Japanese entity of Vietnam’s leading ICT company FPT Group, was established in 2018 as a business company responsible for providing end-to-end services from consulting to development and operational maintenance. Utilizing Vietnam’s abundant resources, diverse advanced technologies, and world-standard development processes, FPT Software Japan delivers high-value-added services that balance competitive pricing and high quality.
About akaBot
Website: https://akabot.com/
akaBot is an RPA solution from FPT IS, a subsidiary of FPT Corporation. The platform serves over 3,900 customers across 21 countries and has automated more than 10,000 processes. akaBot has been recognized for two consecutive years in the Gartner® Peer Insights™ “Voice of Customer: RPA Automation” report and was recognized as a “Major Contender” in the Everest Group’s RPA PEAK Matrix 2023.
About SCSK Serviceware
Company Name: SCSK Serviceware Co., Ltd. Location: 12th Floor, Toyosu Forecia, 3-2-24 Toyosu, Koto-ku, Tokyo 135-0061, Japan Website: https://www.scskserviceware.co.jp/
SCSK Serviceware Co., Ltd. provides customer-oriented BPO services for contact centers, help desks, and back-office operations, handling everything from business analysis and design to operation and improvement. The company aims to be a business service platform provider that links “business knowledge,” “IT,” and “human resources” to offer optimal solutions to challenges faced by customers’ businesses and operations.
akaBot (FPT) is the operation optimization solution for enterprises based on the RPA (Robotic Process Automation) platform combined with Artificial Intelligence, Process Mining, OCR, Intelligent Document Processing, Machine Learning, Conversational AI, etc. Serving clients in 21+ countries, across 08 domains such as Banking & Finances, Retail, IT Services, Manufacturing, and Logistics…, akaBot is featured in “Voice of the Customer” for Robotics Process Automation” by Gartner Peer Insights, G2, and ranked as Top 6 Global RPA Platform by Software Reviews. akaBot also won the prestigious Stevie Award, The Asian Banker Award 2021, Everest Group’s RPA Products PEAK Matrix® 2023, etc.
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