Surpassing many strong nominations from leading financial institutions across the region, Akabot – FPT’s AI Agentic Automation solution – together with Techcombank has won the “Best Digital Collaboration” award at The Asset Triple A Awards 2026. The award recognizes the breakthrough Human & Digital Worker Collaboration Center model powered by Akabot.
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Reinforcing Position at Asia’s “Oscars of Finance”
The Asset Triple A Awards is one of the most prestigious awards in the banking and financial services industry across the Asia-Pacific region, with a history of more than 20 years. The awards honor organizations that deliver outstanding technological innovation and create transformative impact in operations, business performance, and customer experience.
In 2026, under the Best Digital Collaboration category in Vietnam, the partnership between FPT (with the Akabot solution) and Techcombank was recognized for successfully delivering a large-scale digital transformation initiative. The award highlights the strategic collaboration between a leading financial institution and a capable technology partner to address complex digital transformation challenges.
Previously, the combination of Akabot’s automation platform and Techcombank’s digital vision had already received global recognition from top financial industry analysts, including the Operational Excellence award at the Celent Model Bank Awards 2025 (USA) and the Best Process Automation Implementation in Asia-Pacific at The Asian Banker Awards 2025.
Addressing Operational Bottlenecks in Digital Banking
The key factor that helped Akabot and Techcombank impress the international judging panel is the Human & Digital Worker Collaboration Center model — a unified workspace where human employees collaborate seamlessly with virtual workers and AI agents.
In high-growth digital banks in Vietnam, the biggest barrier to operational efficiency is not the lack of robotic workers or AI agents. Instead, it lies in the fragmented collaboration between humans and machines.
The model built on the Akabot platform was designed to eliminate this gap. It integrates approval processes and exception handling into a unified operational workspace, treating critical decisions made by bank employees — such as credit approvals, financial reconciliation, and KYC/AML exception handling — as priority elements within the automation workflow.
Instead of processing requests through scattered channels like emails or messaging systems, all tasks—from approvals to exception management—are placed into a shared queue within a single digital workspace.
Through the Akabot Form Builder, bank employees can easily input data, approve requests, or review AI agent outputs within one unified interface. This approach not only reduces manual work but also ensures transparency, role-based authorization, and full audit logs to meet strict banking compliance requirements.
Meanwhile, AI agents can operate independently for repetitive tasks while also being triggered or supported by human employees when necessary. Managers gain a comprehensive view of workloads, enabling them to effectively orchestrate tasks between human teams and digital workers.
Repositioning “Make in Vietnam” Technology in the Era of Technological Sovereignty
Sharing FPT’s product philosophy, Mr. Bùi Đình Giáp, Operations Director of New Business Sector at FPT IS, FPT Corporation, stated:
“To master technology on the global stage, FPT’s product mindset must go beyond solving problems — it must redefine how operations work.”
According to him, international recognitions in the United States and Asia demonstrate that when technology solutions are built with strong R&D investment and a deep understanding of real customer challenges, Vietnamese technology can set new standards for the global financial industry.
As science, digital transformation, and innovation become decisive drivers for Vietnam’s next stage of growth, FPT Corporation has identified strategic investments in key technologies such as AI, UAV, quantum computing, railway technology, and cybersecurity.
Within this strategy, the development of the Akabot AI Agentic Automation platform represents a significant milestone. It reflects FPT’s ambition to move beyond the traditional outsourcing model and position Vietnamese innovation as a global technology leader—competing directly with leading international players through creativity, technological expertise, and intellectual property ownership.
