The area of robotic process automation (RPA) has been expanding and growing rapidly in the last couple of years. As the digital robots perform tasks faster and more efficiently, the company can relieve its employees of such manual work and focus on complex and value-adding tasks instead. Mihai Faur, a CAO who was responsible for introducing RPA to a finance department of a global software company in the US, said that the company had saved 65,000+ hours of labor work thanks to just 200 robots. He was also affirming that companies with RPA could get the return on investment incredibly fast. Not only the company, but the human workforce itself also benefits significantly from the advantages of RPA.
Engaging work environment
RPA fosters an engaging environment among employees, which potentially leads to better customer service. According to a study of Forrester Consulting on the impact of RPA on employee engagement and experience, 60% of 100 decision-makers from core business lines said that RPA helps human resources concentrate on more meaningful and strategic tasks, simultaneously become more engaging. Besides, 85% of surveyed firms believe that successful automation campaigns would lead to cutting-edge customer services. All come from fulfilled employees working in an engaging environment. Overall, RPA improves the quality of work for employees by making their jobs better.
Increase in employee satisfaction
According to the 2019 Forbes Insights study was conducted on 302 senior executives, 92% of them witnessed an improvement in employee satisfaction after the implementation of Intelligent Automation and RPA. In fact, more than half said employee satisfaction increased by over 15%. These numbers prove that the RPA deployment can take the manual, repetitive and time-consuming tasks off the employees’ hands and redeploy these workers to higher-value activities. With low-complexity transactional work taken off their plate, they no longer feel as if they are cramming 11 hours of work into 8 hours. With RPA, the employees can say “goodbye” to manual tasks, and “hello” to more valuable work.
Software robots do repetitive tasks, never tire, and can work at speeds that most humans are incapable of achieving. On the other hand, human workers have the ability to create and perform leaps of logic that “robots” cannot. In particular, 27% of surveyed workers for the Future of Work Survey 2020 said that automation would allow them to be more creative. An equal number said that it would allow them to focus more on long-term strategic planning. This survey also shows that two-thirds of American workers say they would be more likely to apply for job openings at companies investing in RPA than those that were not.
Robotic Process Automation can be considered as a tool for employee satisfaction, creativity and an engaging workforce. The RPA market is applicable across all industries, geographies, and service lines. Even despite the economic uncertainty in the pandemic, the worldwide RPA software revenue is still expected to increase at double-digit rates through 2024 due to its remarkable benefits. Hope this blog brings you better insights into how RPA benefits the workforce of a company and how the staff value robotics automation in their workplace.
akaBot (FPT Software) is the operation optimization solution for enterprises based on RPA (Robotic Process Automation) platform combined with Process Mining, OCR, Intelligent Document Processing, Machine Learning, Conversational AI, etc. Serving clients in 20+ countries, across 08 domains such as Banking & Finances, Retails, IT Services, Manufacturing, Logistics…, akaBot is featured by Gartner Peer Insights, G2, and ranked as Top 6 Global RPA Platform by Software Reviews. akaBot also won the prestigious Stevie Award, The Asian Banker Award 2021, etc.
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