Table of Contents
Celent Model Bank – One of the Most Prestigious Global Awards in Banking & Finance
Akabot proudly celebrates Techcombank as the first and only Vietnamese bank to be honored at the Celent Model Bank Awards 2025, receiving the prestigious award in the “Operational Excellence” category.
Established in 2008 and hosted annually by Celent – a global research and technology strategy advisory firm under Oliver Wyman (Marsh McLennan Group) – the Celent Model Bank Awards are widely recognized as one of the most prestigious accolades in the global financial services industry. The award program honors financial institutions with outstanding, scalable, and results-driven technology initiatives that create real business value.
With hundreds of nominations annually from top-tier banks across North America, Europe, Asia-Pacific, and the Middle East, being selected as a “Model Bank” signifies that the organization is a front-runner in innovation, operational transformation, and customer experience.
This year, Techcombank stood shoulder to shoulder with major global institutions such as JP Morgan, Bank of America, Citi, Wells Fargo, TD, ICICI Bank, UnionBank of the Philippines, RBC Capital Markets, Banco do Brasil, among others. Winning this award not only demonstrates Techcombank’s global-level operational capabilities but also showcases the strength of its automation strategy, powered by Akabot – a solution proudly developed by FPT Corporation.
What Helped Techcombank Capture the Attention of Celent’s Judging Panel?
Launched in 2022, Techcombank’s automation initiative aimed to drive efficiency, cut costs, and enhance customer experience by automating high-volume, repetitive tasks across 11 business units, including Finance, Risk Management, Card Operations, and Customer Services.
In partnership with Akabot, Techcombank implemented a flexible and scalable automation framework, achieving 95–99% automation rates by 2024, while saving over 586,000 working hours.
The project’s success is rooted in three strategic pillars: Process Re-engineering; Change Management; Establishment of an Automation Center of Excellence. What set this project apart was not only its scale but also its transformational Human & Bot Collaboration Center – a unique capability of the Akabot platform. This feature enables humans and bots to co-exist and interact within the same workflows, creating a hybrid workforce. Bots handle repetitive tasks with speed and accuracy, while human employees focus on supervisory, creative, and strategic roles.
The automation project yielded impressive financial results, saving approximately VND 20 billion in staffing costs and significantly reducing risk-related losses, such as those from fraudulent card issuance. Furthermore, the initiative contributed to Techcombank’s Environmental, Social, and Governance (ESG) objectives by cutting paper usage by 30% and enhancing employee satisfaction.
Mr. Nguyen Anh Tuan, CIO of Techcombank, shared: “Automation is not a threat, but an opportunity. At Techcombank, we don’t remove people from processes – we believe that the synergy between technology and humans is the true differentiator. Robots don’t replace employees—they empower them to maximize their value and capabilities.”
From Operational Excellence to Brand Value Elevation
Winning the Celent Model Bank Award is not only a testament to Techcombank’s automation excellence but also a milestone in reinforcing its international brand reputation. The recognition affirms that Vietnamese banks can achieve global benchmarks when equipped with the right strategy, technological strength, and trusted partners.
Not only was it honored at Celent Model Bank 2025, the automation project between Akabot and Techcombank was also recently honored with the Best Automation Technology Initiative in Asia Pacific award within the framework of The Asian Banker Awards. These prestigious awards are an important milestone not only for Techcombank but also a source of pride for the Vietnamese technology and finance industry on the international map.
About Akabot
Akabot, developed by FPT Corporation, is a leading intelligent automation platform selected by Techcombank as a core technology partner in its 2021–2025 digital transformation roadmap. Through close collaboration, Akabot is committed to delivering not just operational efficiency, but also real brand value enhancement – validated by international awards like Celent.
Akabot offers a comprehensive intelligent automation ecosystem, integrating Agentic Automation (APA), AI, IDP, Machine Learning, and Process Mining to enhance traditional RPA capabilities. Operating in 21 countries and serving over 4,000 customers (as of 2024), Akabot has earned recognition including: Voice of the Customer – Gartner® Peer Insights™, RPA category; Major Contender – Everest RPA PEAK Matrix®; Top RPA Platform in Asia – G2, 2023; Top 20 RPA Platforms Worldwide – Gartner Peer Insights, 2022.
With an industry-focused approach, competitive pricing, and 24/7 support capabilities, Akabot is a trusted automation partner that delivers rapid implementation while ensuring alignment with long-term enterprise strategy.
Learn more: https://akabot.com
