On December 27, 2024, Vietnam Joint Stock Commercial Bank for Industry and Trade (VietinBank) and FPT Corporation officially launched a project to automate business processes using the akaBot solution. This partnership marks a significant shift for VietinBank in applying advanced technologies such as Robotics and AI to its digital transformation journey, aiming to achieve operational excellence and enhance customer experience.
Through this project, VietinBank will utilize the intelligent automation solution akaBot, developed by FPT, to deploy virtual robots integrated with AI capabilities to automate repetitive tasks. The solution not only boosts employee productivity and fully digitizes processes but also lays a solid foundation for VietinBank’s next phase of digital transformation.
As part of the project, VietinBank will automate ten processes, focusing on file transmission, connections with card organizations, monitoring, fee collection, accounting, and payment generation for specific departments.
Prioritizing automation implementation helps the bank save thousands of working hours while ensuring all processes are executed with 100% accuracy, minimizing the risks associated with manual operations. For VietinBank’s customers, both individual and corporate, automation accelerates transaction processing and ensures compliance with financial and international trade regulations. This initiative improves the experience for up to 80% of VietinBank’s customers.
Since 2021, VietinBank has applied automation technology to savings book loan processes, automatically handling around 3,000 documents per month, reducing operational time by 65% compared to manual procedures. Continuous digital transformation efforts have kept VietinBank among the top three banks in the industry’s CIR (Cost-to-Income Ratio) rankings and in the top five banks with the highest customer satisfaction in 2024 (according to Decision Lab).
By partnering with FPT to implement this new automation project using a “Make in Vietnam” solution like akaBot, VietinBank aims to maintain its leadership in maximizing profits, cutting costs, and enhancing digital banking systems to serve over 20% of Vietnam’s population.
At the project launch ceremony, Mr. Tran Cong Quynh Lan – Deputy General Director of VietinBank – stated: “The deployment of advanced automation technologies from FPT and akaBot not only saves working hours for our staff but also enhances customer experience, optimizes business performance, and contributes to our digital transformation journey for the 2023-2025 period, with a vision towards 2030.”
Mr. Nguyen Khai Hoan, Deputy General Director and Chief Financial Officer of FPT Software, FPT Corporation, added: “With three decades of experience providing technology solutions to domestic and international banks and financial institutions, FPT is ready to accompany VietinBank in this new phase of digital transformation. We expect that this collaboration will not only optimize VietinBank’s operations but also open up strategic partnership opportunities in the future.”
The akaBot solution, developed by FPT, is currently implemented in over 20 Vietnamese banks, with nearly 6,000 virtual robots automating thousands of operations, saving up to 80% of processing time, and increasing banks’ ROI by nearly 300%. In 2023, this “Made by FPT” solution won the “Best Automation Solution for Retail Banking” award from The Digital Banker. Judges highlighted akaBot’s ability to create a digital work environment and provide a digital workforce, driving the digital transformation of Vietnam’s banking sector.
At the launch ceremony, FPT and VietinBank pledged to collaborate closely to ensure project progress. The automation of all processes is expected to be completed in the first half of 2025, delivering practical value to VietinBank during its 2023-2025 digital transformation journey, aligned with its 2030 vision based on four key pillars: Digitization, Data, Technology, and Organization/Personnel.
akaBot (FPT) is the operation optimization solution for enterprises based on the RPA (Robotic Process Automation) platform combined with Artificial Intelligence, Process Mining, OCR, Intelligent Document Processing, Machine Learning, Conversational AI, etc. Serving clients in 21+ countries, across 08 domains such as Banking & Finances, Retail, IT Services, Manufacturing, and Logistics…, akaBot is featured in “Voice of the Customer” for Robotics Process Automation” by Gartner Peer Insights, G2, and ranked as Top 6 Global RPA Platform by Software Reviews. akaBot also won the prestigious Stevie Award, The Asian Banker Award 2021, Everest Group’s RPA Products PEAK Matrix® 2023, etc.
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