With the rise of robots, many employees are afraid of being unemployed. However, in the digital workplace, the most ideal team is people and robots together. These two types of workforces will enable companies to become more efficient, productive and competitive.
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How do robots affect the workplace?
The idea of self-operating machines has long been a staple of science fiction. Fiction has now become reality as robots are playing a fundamental role in many industries, with automation technology leading the way.
Nowadays, automation software including RPA (Robotics Process Automation) is widely implemented in several sectors such as medical, manufacturing, retails, finance… No matter in which industry this solution is applied, these virtual assistants always provide the benefit of time-saving, higher efficiency and improved productivity in the workplace.
In detail, robots can finish repetitive tasks faster, more precisely than humans; a fact that makes many employees fear of losing their jobs. However, in fact, from a workforce perspective, RPA bolsters staff satisfaction by dealing with monotonous tasks. This allows them to focus on value-created work that robots can not proceed with.
People can when robots can’t
Be a critical thinker, be creative
As aforementioned, instead of doing repetitive tasks, humans should concentrate more on creative jobs. Obviously, bots can only do the missions already programmed. The addition of artificial intelligence no doubt will make them smarter and innovate overtime. However, everything has its first time.
As an illustration, working in customer service needs flexibility sometimes. Automation bots usually learn from previous experience which is based on a human’s solution. When a customer contacts you with a problem, the problem unrelated to the product or service can not be dealt with by automation. This is when an employee’s creativity is needed.
Gain trust with a person
Trust is established by consistent good behavior from both sides. Apparently, a robot does not have feelings or sympathy for customers. There are many nuances to relationships that robots will never replicate in their relationships with humans. Being able to empathize with the position of the customer forms the basis for a strong emotional relationship.
For example, the discipline robot will make angry customers more upset with the service. Meanwhile, an ingenious staff can handle the situation smoothly by years of experience. In a short word, sympathy and creativity is what defines human over robot.
The perfect team: People and robots
As the industrial revolution redefined the way businesses operate, digital transformation is crucial. This raises a question for leaders on how to use the human and virtual workforce in operational activities. Therefore, the key lies in the balance between the human and robots with the goal of maximizing the use of technology while also focusing on creative work of employees.
Robots are increasing in many companies to perform programmed tasks when people do their jobs in different ways to adapt to the circumstance. By dividing tasks between these two workforces, businesses can save time. This revamped team is supposedly the perfect combination aiding leaders having in-time data, information for important decisions.
There are ways to integrate this labor model inside organisations. But, the main goal is that people and robots both have strengths which should be focused on to exploit the maximum potential.
- RPA: How Robots and Humans Can Work Together
- Five things that robots can’t do but people can
- What Basic RPA Cannot Do? #3 Tasks that you Should NEVER Entrust Basic RPA
- Humans and robots work better together following cross-training
- Why Humans and Robots Working Together Will Become Essential for Business Success
akaBot (FPT) is the operation optimization solution for enterprises based on RPA (Robotic Process Automation) platform combined with Process Mining, OCR, Intelligent Document Processing, Machine Learning, Conversational AI, etc. Serving clients in 20+ countries, across 08 domains such as Banking & Finances, Retails, IT Services, Manufacturing, Logistics…, akaBot is featured by Gartner Peer Insights, G2, and ranked as Top 6 Global RPA Platform by Software Reviews. akaBot also won the prestigious Stevie Award, The Asian Banker Award 2021, etc.
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