In today’s ever-evolving digital landscape, the way we work has transformed dramatically. The digital workforce, a broad term encompassing everyone leveraging technology in their careers, is at the forefront of this change. This blog explores the valuable lessons they offer, from mastering new skills to embracing change. Get ready to be empowered by the journeys of others.
Table of Contents
03 Key Updates on Automation Scenario for Enterprises in 2024 – 2025
As a key component of the enterprise’s digital transformation initiative, RPA is evolving in alignment with various strategies to reach its optimal form. The period from 2024 to 2025 will see multiple waves that will reshape the landscape of RPA application within the enterprise community.
1. The rise of top-notch technologies including AI
Enterprises are moving beyond simple automation, seeking broader solutions. Hyper Automation, a robust approach that combines RPA with AI, machine learning, cloud computing, and more, has become a trending topic alongside Intelligent Automation. This powerful solution allows for the discovery of opportunities to enhance processes and manage complex end-to-end workflows, rather than just individual tasks.
2. Vertical-specific and across-the-organization solutions
Tailored solutions for specific vertical industries are essential in today’s RPA landscape to achieve higher efficiency, particularly in sectors with unique requirements like banking and finance, manufacturing, and healthcare. Additionally, RPA systems must be more flexible, allowing individuals from any department within the organization to participate in the operational optimization process.
3. Ethics & the Human-bot collaboration concept
With the increasing adoption of automation technologies, ethical considerations have become paramount to ensure fairness and transparency in automation strategies. The concept of human-bot collaboration continues to be a cornerstone in the digital strategy of many enterprises, promoting a synergy that redefines traditional workplace roles and workflows.
Key to Success for Digital Transformation Leaders
For Banking
Digital transformation is revolutionizing the banking sector, with 52% of leaders increasing agility (Capgemini World Banking Report 2023) and 60% enhancing digital skills for employees (Deloitte Global Banking Outlook 2023). Additionally, 73% of banks are establishing innovation labs and 68% are partnering with fintech companies to adapt to the digital landscape.
Here are some key takeaways for you:
- Start small, and ensure continuous assessment & improvement.
- Build a compliance-first approach to mitigate risks and ensure compliance when applying technologies.
- Implement data analytics practices to understand and monitor customer thinking patterns.
- Top management and boards must focus on communicating the cultural aspects that will help efforts succeed.
For Retail
Retail has evolved significantly in the digital age, with e-commerce, mobile technology, and social media changing consumer expectations. Retailers must embrace digital transformation to stay competitive.
Here are some key takeaways for you:
- Retailers need to set clear objectives, such as boosting online sales, enhancing customer loyalty, or refining operational efficiencies.
- After identifying key opportunities, focus on rapid implementation and scalability.
- Adapt the customer experience through innovation and provide consumer value seamlessly across touchpoints
- Retailers must invest in the right infrastructure
- Cutting down cost must be a priority
For Manufacturing
80% of manufacturing CEOs are increasing investments in digital technologies such as AI, IoT, and data analytics to counter economic challenges and boost growth. Enhancing digital capabilities is essential for manufacturers to remain competitive.
Here are some key takeaways for you:
- Agile to adapt to the current infrastructure & current tech/ IT system
- Both managing and operational levels are required to be quick learners, more versatile, flexible and proactive to perform cross-functional roles.
- Utilizing Intelligent Automation to create end-to-end process, reducing complex workflows/processes and bottlenecks involving different departments
- Keep updated and open to emerging technologies such as analytics, high-performance computing, AI, blockchain, intuitive machinery and augmented reality.
How has the akaBot solution impacted the digital workforce?
Central Retail in Vietnam Invoice Processing Automation for 50% of the Operational Costs Saved
Challenges Faced
Central Retail in Vietnam encountered significant challenges in managing its invoice processing system. Annually, the company manually processed approximately 1.8 million invoices, which consumed around 180,000 working hours. This extensive manual labor not only led to inefficiencies but also contributed to a high turnover rate among the staff, further complicating the operational stability.
akaBot’s solution
akaBot’s solution for invoice processing automation streamlines the payment workflow effectively. The process begins by retrieving Goods Receipts, followed by downloading the electronic invoice. Next, it involves a meticulous comparison of the information on the Purchase Order with the details on the electronic invoice and Goods Receipts. Once verified, the electronic invoice is recorded in the system. The final step is the clearance of payments, ensuring a smooth and automated financial transaction process.
Highlighted results
- Operational Cost Savings: The project led to a savings of $500,000 in operational costs.
- Efficiency Gains: There was a 50% reduction in the time required for invoice processing tasks.
- Turnover Rate Reduction: The simplification and automation of processes contributed to a reduced turnover rate among the employees involved in invoice processing.
Enabling Automation in In-house Team to Support Business Optimization
Challenges Faced
Businesses often face challenges in optimizing their operations due to time-consuming processes and the expectation to actively develop, manage, and operate bots. These tasks can significantly drain resources and hinder efficiency.
akaBot’s solution
In response to these challenges, the business began using akaBot and joined an akaBot training course in 2020. This initiative enabled them to maintain stable operations with the akaBot platform. They built an 18-developer automation team dedicated to this effort, ensuring that the platform’s implementation and maintenance were handled internally.
Highlighted results
The adoption of akaBot led to the automation of dozens of different operational processes, enhancing efficiency across the board. The platform has been used consistently for over three consecutive years, demonstrating its stability and reliability. The in-house team of 18 developers has successfully managed and operated the automation processes, highlighting the business’s capability to self-operate and sustain the automated systems effectively.
Streamlining SCSK Europe’s Back-Office Processes: Achieving 85% Reduction in Processing Time
Challenges Faced
SCSK Europe was burdened with a substantial back-office workload spread across 14 branches in 7 different countries. The predominantly manual nature of the work led to a high error rate, which was exacerbated by the pressure to deliver top-notch services to clients. These issues highlighted the need for a robust solution to enhance efficiency and accuracy.
akaBot’s solution
akaBot’s solution streamlines data management processes by exporting data from various sources such as SAP and documents. It then synthesizes this data to create a comprehensive final report. Once the report is prepared, akaBot ensures that the Person in Charge (PIC) is notified, completing the workflow efficiently.
Highlighted results
- Processing Time Reduction:There was an 85% decrease in the time required for back-office processing tasks.
- Rapid Implementation: The automation solution was deployed successfully within just 4 weeks.
- Effort Reduction in Reporting: The month-end reporting process saw a 75% reduction in effort, allowing staff to allocate more time to strategic activities and client engagement.
Wrap up
The digital landscape is ever-changing, and stories from the digital workforce highlight both inspiration and practical insights. These individuals adopt new technologies, navigate challenges, and pave the way for a more efficient future. Their experiences underscore the potential within us all. By promoting continuous learning, utilizing new tools, and collaborating effectively, we too can contribute to shaping the digital future.
Discover more about inspirational stories of the digital workforce and get ready for the digital revolution with strategies for global business success through akaBot’s latest ebook.
Reference
Ebook – Beyond Borders: Inspiring Stories of Digital Workforce – akaBot
akaBot (FPT) is the operation optimization solution for enterprises based on RPA (Robotic Process Automation) platform combined with Process Mining, OCR, Intelligent Document Processing, Machine Learning, Conversational AI, etc. Serving clients in 20+ countries, across 08 domains such as Banking & Finances, Retails, IT Services, Manufacturing, and Logistics…, akaBot is featured by Gartner Peer Insights, G2, and ranked as Top 6 Global RPA Platform by Software Reviews. akaBot also won the prestigious Stevie Award, The Asian Banker Award 2021, etc.
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