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Case Study: Improve CX in The Supply Chain With Technology Application

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According to Gartner, leaders in the supply chain are recognizing how the chain can influence customer experience (CX). And therefore, they increase investment in digital capabilities to respond better to any wants, needs, and preferences of customers besides setting up a CX mindset, measuring performance against CX outcomes, and analyzing CX insights.

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February 14, 2020 (v33)
PDF (13.36 MB)

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February 14, 2020 (v33)
PDF (13.36 MB)