Case Study: Improve CX in The Supply Chain With Technology Application

According to Gartner, leaders in the supply chain are recognizing how the chain can influence customer experience (CX). And therefore, they increase investment in digital capabilities to respond better to any wants, needs, and preferences of customers besides setting up a CX mindset, measuring performance against CX outcomes, and analyzing CX insights.

akaBot (FPT) is the operation optimization solution for enterprises based on the RPA (Robotic Process Automation) platform combined with Artificial Intelligence, Process Mining, OCR, Intelligent Document Processing, Machine Learning, Conversational AI, etc. Serving clients in 21+ countries, across 08 domains such as Banking & Finances, Retail, IT Services, Manufacturing, and Logistics…, akaBot is featured in “Voice of the Customer” for Robotics Process Automation” by Gartner Peer Insights, G2, and ranked as Top 6 Global RPA Platform by Software Reviews. akaBot also won the prestigious Stevie Award, The Asian Banker Award 2021, Everest Group’s RPA Products PEAK Matrix® 2023, etc.

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