Case Study: Improve CX in The Supply Chain With Technology Application
According to Gartner, leaders in the supply chain are recognizing how the chain can influence customer experience (CX). And therefore, they increase investment in digital capabilities to respond better to any wants, needs, and preferences of customers besides setting up a CX mindset, measuring performance against CX outcomes, and analyzing CX insights.
akaBot (FPT Software) is the operation optimization solution for enterprises based on RPA (Robotic Process Automation) platform combined with Process Mining, OCR, Intelligent Document Processing, Machine Learning, Conversational AI, etc. Serving clients in 20+ countries, across 08 domains such as Banking & Finances, Retails, IT Services, Manufacturing, Logistics…, akaBot is featured by Gartner Peer Insights, G2, and ranked as Top 6 Global RPA Platform by Software Reviews. akaBot also won the prestigious Stevie Award, The Asian Banker Award 2021, etc.
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February 14, 2020 (v33)
PDF (13.36 MB)
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February 14, 2020 (v33)
PDF (13.36 MB)
