Case study
BaoViet Life Corporation - The insurance company pioneering in comprehensive digital transformation with automation solution
As a pioneering company in "opening up the life insurance market", BaoViet Life Corporation has made significant strides in digital transformation, including the application of process automation to optimize operations using the akaBot solution from FPT.
Over 5,700 hours of labor saved annually
With the successful implementation of an RPA-based virtual assistant for automating data entry, data reconciliation, and access control processes, achieving remarkable results such as saving up to 80% of processing time, saving over 5,700 working hours per year, reducing errors and increasing employee satisfaction.
Two major challenges in the implementation of automation projects
“There were two major challenges: the first was the technical and information security barriers. Up until now, FPT’s RPA implementation at Bao Viet Life has achieved significant results, and all those barriers have been overcome. The second challenge was related to people, specifically how to convince employees to adopt RPA. We will use the achievements we have made to persuade others to support the broader implementation of RPA.”
Mr. Trinh Minh Hoang
Deputy Director, Operations Management, Bao Viet Life Corporation
The initial results of optimizing operations
The akaBot solution is “easy to use,” with a “user-friendly interface,” “flexible,” and “convenient,” which helps users quickly become familiar with the solution. The “Fast to Mass” methodology enables rapid automation deployment, delivering swift results.
