CASE STUDY

HDBank Saves 70% of Processing Time And Improves Accuracy to Near Perfect With akaBot

The successful technology adoption to achieve operational excellence and improve customer service

This document might be helpful for

  • Banking & Financial Institute leaders
  • Directors & Managers of banking divisions 
  • Digital transformation and IT departments

HDBank is named the best digital bank in Vietnam, placing digital transformation the long-term strategy for sustainable growth.

The Challenge

Cost-cutting has been a go-to recovery strategy post-COVID-19, which poses a dilemma of streamlining operations while maintaining high-quality service. 

→ The banking sector includes multiple  manual and repetitive tasks, requiring high processing speed and accuracy levels.

Solution - Results

HDBank successfully leveraged akaBot’s RPA bots to automate 6 different processes (front and back-end) to ensure disruptive service, free-up capacity for valuable tasks, and highly accurate service delivery.

akaBot - Your trusted hyperautomation companion

Our solution is recognized as the RPA Leader and Best Result in G2 Spring 2022 RPA Report based on high customer satisfaction levels and market presence.

Discover more success stories with akaBot!

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