The successful technology adoption to achieve operational excellence and improve customer service
HDBank is named the best digital bank in Vietnam, placing digital transformation the long-term strategy for sustainable growth.
→ Cost-cutting has been a go-to recovery strategy post-COVID-19, which poses a dilemma of streamlining operations while maintaining high-quality service.
→ The banking sector includes multiple manual and repetitive tasks, requiring high processing speed and accuracy levels.
HDBank successfully leveraged akaBot’s RPA bots to automate 6 different processes (front and back-end) to ensure disruptive service, free-up capacity for valuable tasks, and highly accurate service delivery.
Our solution is recognized as the RPA Leader and Best Result in G2 Spring 2022 RPA Report based on high customer satisfaction levels and market presence.