CASE STUDY

TPBank Saves the Efforts of Hundreds of Full-time Employees by akaBot RPA Solution

A prominent success story of RPA application in banking industry with 300+ processes automated across 9 divisions.

This Case Study is aimed at...

  • Banking & finance leaders 
  • IT/ Digital transformation leaders 
  • Division managers, operation managers, etc. 

Challenges

  • Business continuity and operation optimization amid cost-cutting period 
  • Huge workload with manual work, a high demand for accuracy & multiple complex banking systems  
  • The need of ‘Mass Automation’ within the bank

COVID-19 already changed the way banks conduct their business operation, at the same time reshaped the global trend of banking industry (Deloitte). 

As one of the pinoneer banks in terms of digital transformation in Vietnam, TPBank has faced the challenge of young clients’ response speed and customer service quality. 

  • Business continuity and operation optimization amid cost-cutting period 
  • Huge workload with manual work, a high demand for accuracy & multiple complex banking systems  
  • The need of ‘Mass Automation’ within the bank

COVID-19 already changed the way banks conduct their business operation, at the same time reshaped the global trend of banking industry (Deloitte). 

As one of the pinoneer banks in terms of digital transformation in Vietnam, TPBank has faced the challenge of young clients’ response speed and customer service quality. 

RPA Starting Point (PoC): 2019

300+ processes automation across 9 divisions completed.

Key results: 24/7 operation, accuracy rate up to 98%. The application of akaBot let TPBank & FPT Software won The Best Process Automation Implementation in Vietnam” by The Asian Banker (2020).

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