About customer Aimed at offering the most effective banking & finance solutions to customers, based on its advanced technological infrastructure and specialized management, TPBank has always been pioneering in setting trends in modern banking services, aiming to become the leading digital bank in Vietnam. Challenge TPBank is an active bank with modern customers who have […]
About customer A British Multinational Investment Bank which has presence in 65 countries and 200,000+ employees. Challenge The bank needs to monitor the ATMs in Vietnam branch due to a large volume of information which needs to be checked. Solution akaBot team applied the onsite working model, in which FPT Software team worked at customer […]
About customer Central Retail in Vietnam (CRV) started its operations in Vietnam in 2012. With continuous expansion, CRV operates a total of 38 malls, 260 stores nationwide. CRV’s Vision & Mission: “To be the best, sustainable and most admired customer-centric omnichannel retailer wherever we operate”. Challenge Given their vast customer base and supplier network, CRV […]
13,000+ employees, 6 shared services departments, 300,000 tickets processed per year – Now can be supported by the bots for 24/7 operation, 60% effort reduction, and potential errors down to 0.5%.