Guidebook
Optimize Your Back Office Strengthen Below the Surface

A survey found that 60% of customer dissatisfaction sources originated in the back office. According to KPMG, only 14% of back offices have fully automated tracking of work against service goals and only 20% receive automated alerts when service goals are at risk.

It's time for enterprises to focus on
back office's operational performance.

Explore Guidebook for:

The mindset of focusing on back office instead of front office only
Automation success stories in back office
Process priority to apply RPA in back office
Back office processes before & after automation application

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