What will you gain from this Guidebook?
New mindset
on back office's roles in your business operation & growth
Priority list
when applying RPA in your back office processes
Reliable evidence
on how RPA optimizes your back office operation
Migration is not just 'totally switching'
A survey found that 60% of customer dissatisfaction sources originated in the back office.
According to KPMG, only 14% of back offices have fully automated tracking of work against service goals and only 20% receive automated alerts when service goals are at risk.
Source: Forbes Councils
This document is for you
Enterprise's DX leaders, strategists and analysts
Business owners, CIO/ CTO, CEO, Head of digital transformation
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