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Automate Clearing & Settlement Process for the Top 10 Best National Banks

Case Study Highlights

One of the largest commercial banks in Vietnam, operating 77 branches of more than 5,000 employees nation-wide, seeks to automate the time-consuming CITAD process. Each transaction takes at least 30 minutes and is done manually, further prolonged customer’s waiting time due to the overwhelming amount of requests. 

The Challenges:

  • Time-consuming
  • Low productivity
  • Low customer satisfaction

Results:
100% automated (average of 30,000 monthly transactions)
Re-allocated time and effort for higher valued tasks
Faster, smoother banking experience for customers

Discover the transformative power of RPA in:

CITAD (Clearing and Settlement system) Automation

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akaBot is the pioneering RPA platform from FPT Software. We are currently providing comprehensive RPA solutions for clients in 10+ countries, across 08 domains such as Banking & Finances, Retails, IT Services, Manufacturing, etc. akaBot is acknowledged globally by Software Reviews, Gartner Peer Insights and won several distinguished business-tech awards, namely the prestigious Stevie Award.

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