CASE STUDY

TPBank Doubled Its Return on Investment (ROI) And Optimized Operations With akaBot’s Automation Solution

The highlight success story of operation optimization for the Finance – Banking sector in Vietnam: 200+ automated processes in 9 core divisions

This case study might be helpful for:

  • Leaders of Banks and Financial Institutions
  • Managers of Bank Divisions
  • Digital Transformation and IT department

The Challenge

  • The demand for undisruptive operation and optimized operations while achieving cost-cutting efficiencies 
  • Heavy workload of repetitive and manual tasks in the banking sector requiring high accuracy levels and interaction with other complex systems 
  • The demand for comprehensive automation of the whole business within a short period of time

The Covid-19 pandemic has generated new demands, which urges banks and financial institutions to transform how they operate. According to a survey Deloitte conducted in 2020 with 200 top business leaders in North America, Europe, and the Asia Pacific, the coronavirus had repositioned the global trend of the banking industry.

As one of the leading banks in digital transformation in Vietnam, TPBank faces the need to optimize operations to meet the requirements of the young customers who have high expectations of customer service speed and quality.

  • The demand for undisruptive operation and optimized operations while achieving cost-cutting efficiencies 
  • Heavy workload of repetitive and manual tasks in the banking sector requiring high accuracy levels and interaction with other complex systems 
  • The demand for comprehensive automation of the whole business within a short period of time

The Covid-19 pandemic has generated new demands, which urges banks and financial institutions to transform how they operate. According to a survey Deloitte conducted in 2020 with 200 top business leaders in North America, Europe, and the Asia Pacific, the coronavirus had repositioned the global trend of the banking industry.

As one of the leading banks in digital transformation in Vietnam, TPBank faces the need to optimize operations to meet the requirements of the young customers who have high expectations of customer service speed and quality.

Proof of Concept (PoC) starting in 2019

RPA implementation delivered to 200+ processes at 9 divisions

The Results: The akaBot application helped ensure 24/7 continuous operation, reducing error rates by 98%, and automating up to 30% of current tasks. With the application of akaBot, TPBank and FPT Software were recognized as the “Best Process Automation Bank” award at The Asian Banker Vietnam Award 2021.

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