According to Gartner, leaders in the supply chain are recognizing how the chain can influence customer experience (CX). And therefore, they increase investment in digital capabilities to respond better to any wants, needs, and preferences of customers besides setting up a CX mindset, measuring performance against CX outcomes, and analyzing CX insights.
In recent years, the integration of RPA with other platforms for a more intelligent, streamlined, and effective operation is getting more and more popular. Process Mining, which reveals the most holistic view of business processes, is among the best choice for expanding the automation horizons by detecting bottlenecks and automation opportunities. Enterprises worldwide are applying […]
With the high demand to optimize back-office processes for employee free-up, efficiency improvement, and productivity enhancement, SCSK EU has partnered up with akaBot and applied automation to 6 processes. The below infographic details the 2-phase roadmap to automation by akaBot and its key benefits in delivering a “Fast Automation” solution to customer.