With the pandemic continuing to shape the banking industry and customer behaviors, the goal of banks nowadays is not simple to digitalize communication channels (the first level of digitalization in banking). They are continuously making effort to combine digital processes for a personalized and seamless customer experience, and upgrade core banking, moving to a comprehensive digital transformation.
In this infographic, let’s learn about Vietnamese banks’ strategies to get accelerated in this technology race and important technology platforms in use.
akaBot (FPT Software) is the operation optimization solution for enterprises based on RPA (Robotic Process Automation) platform combined with Process Mining, OCR, Intelligent Document Processing, Machine Learning, Conversational AI, etc. Serving clients in 20+ countries, across 08 domains such as Banking & Finances, Retails, IT Services, Manufacturing, Logistics…, akaBot is featured by Gartner Peer Insights, G2, and ranked as Top 6 Global RPA Platform by Software Reviews. akaBot also won the prestigious Stevie Award, The Asian Banker Award 2021, etc.
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