Over the past few years, AI and automation have increasingly complemented human labor, helping organizations across various industries to reap the benefits. As 2024 approaches, it is undeniable that AI and automation will continue to play a pivotal role in the workplace, transforming how employees and employers deal with tasks.
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AI, Automation, and the evolution of job roles
Robots, artificial intelligence, automation, and other technological breakthroughs have revolutionized how people work. According to Smartsheet’s Automation in the Workplace report, 86% out of 1,000 participants said that automation facilitates employees to become more efficient and productive. Besides, 78% revealed that this technology can enable them to focus on more creative and valuable jobs. Hence, there is no doubt that automation is not only a tool to boost productivity and efficiency for businesses but also emerges as a motivation for the workforce.
Thanks to the remarkable strength of automation and AI, they are now applied in the majority of organizations and departments. Smartsheet’s Automation in the Workplace also reported that a majority of workers now employ automation in their day-to-day work. The same Smartsheet publication indicated that AI-powered automation has been a game changer for the job market. Daily tasks are increasingly automated, leading to a major change in potential job roles. In 2024, it is expected to see a growing demand in the marketplace for professionals who can develop and maintain AI systems, strengthening their capabilities, and ensuring AI can be seamlessly integrated into several business processes.
How can automation and AI supercharge the future of work in 2024?
Enhanced productivity and collaboration
Advancements in AI and automation will continue to streamline repetitive and mundane tasks, helping to free up employees to focus on more creative and strategic work. For example, with automation, the front-office department in the banking industry can now dedicate their time to reaching new customers instead of squandering a day extracting customer data and entering it into the database. Another area of innovation that organizations can take advantage of is AI-powered chatbots and virtual assistants. These tools can excel in providing a seamless experience for customers by understanding customer emotions and complex queries and delivering personalized responses.
Improved employee support and engagement
There is no doubt that a comprehensive digital workplace can leverage employee engagement, performance, productivity, satisfaction, and business development.
AI and automation prove their significant capabilities over traditional tools such as surveys and feedback forms to improve employee support and engagement when incorporated into business workflows. AI-powered systems can provide managers with insights about employee performance with the help of Machine Learning to analyze employee patterns, and their sentiment in the workforce, thereby better understanding employee satisfaction levels, and boosting employee experience, creating a more digitalized company culture.
Managers can also take advantage of predictive analysis tools to suggest learning courses and training tailored to employee needs and make a performance improvement plan without replying to review meetings.
Significantly, AI will allow organizations to transform into proactive environments. Employees can take control of their performance, work-life balance, and overall well-being by adopting AI-based self-assessment tools and personalized suggestions.
Better digital onboarding and adoption
A comprehensive digital onboarding process is crucial in an employee’s journey in an organization. However, traditional onboarding strategies often fail to reach the goal of providing employees with an interactive, tailored onboarding experience.
Meanwhile, AI-powered and automation technologies can provide employees with a real-time and positive onboarding experience, leading to higher employee engagement and reduced turnover rate. For example, businesses can use automated emails to share valuable tips and information with new employees when they pass probation. Besides, AI systems can monitor the new employee’s workflow and performance, thereby keeping them connected with their colleagues for better cooperation.
Job transformation and creation
While automation and AI can lead to job displacement in some areas, they can also create new job opportunities. A Deloitte study of automation in the U.K. found that 800,000 low-skilled jobs were eliminated due to AI and other automation technologies, but 3.5 million new jobs could be created as well. According to the Humans vs Robots report, 65% of employees believe that overall, technology has been a job creator, and 54% are very optimistic that advancements in technology can still create more jobs than it has eliminated. Besides, 48% believe that AI can advance employee performance and 87% think that computers will facilitate them to work more easily within the next ten years.
As businesses adopt new technologies, they require employees to foster new skills and roles to manage and work alongside advanced systems and machines. For example, AI and automation can create new roles, such as data analysts or machine learning engineers, facilitating emerging skills involving programming languages, mathematics and statistics, etc. Therefore, businesses need to invest more in employee training programs, stimulating the workforce to upskill that can complement technologies. Additionally, businesses need to launch and support ongoing training or mentoring for workers to stay up-to-date with the latest tech trends and innovations for success in today’s fast-paced business world.
The future of work is undergoing a profound transformation due to automation and advanced technologies. As they continue to expand, the future promises a landscape where tasks are handled seamlessly, while engaging and interactive working environments are created for higher employee engagement and productivity.
Additionally, AI and automation will be a game changer for businesses, creating a new room for innovation and collaboration. To navigate the era of innovation, businesses need to embrace learning, upskilling, and adapting to the evolving technological landscape. This ensures that businesses can unleash the power and potential of AI and automation, facilitating a future workforce where technology elevates your businesses to new heights.
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