Technology is developing at a breakneck speed, and digital transformation has become an inevitable trend. In Vietnam, while businesses are making efforts to accelerate technology adoption, the incompatibility of labor skills and technology growth is getting in their way, making training and retraining the top business goal. How can businesses solve this problem? The answer lies in the power of technology itself.
The demand for high-quality labor force
According to Prime Minister Pham Minh Chinh at the ITU Digital World 2021 Virtual Exhibition, digital transformation is an important and right direction, contributing to economic development and people’s safety protection. However, to achieve the goal of digital transformation, businesses need to successfully solve the problem of human resources.
Today, the need for training and retraining, especially for the currently working labor force, is of great importance. Businesses can struggle with technology adoption if their staffs are unable to get used to the changes and work with the new platforms. In other words, the pace of employee training needs to be compatible with the speed of upgrading technology infrastructures at businesses, in order for them to keep up with technology development and the digital transformation trend.
Throughout the digital transformation journey, high-quality labor force plays a critical role. Source: daibieunhandan.vn
In Vietnam, the number of high-quality employees, especially those comfortable working with technology, is quite small. Under the impacts of the pandemic, employees are forced to work remotely, which many businesses consider a difficulty for training. However, it is clear that if technologies enable hybrid working, they can become a helpful tool to staff training as well. With the support of technology, employees have more opportunities to interact with technology applications, while the learning experience and quality can be significantly leveraged.
The application of technology in high-quality staff training
Digital Adoption Platforms (DAP)
A Digital Adoption Platform or DAP is a software layer integrated on top of a website or software application to walk users through tasks and functionalities. The aim of DAP is to help new users quickly learn to interact with the website or app, and to assist returning users to learn about the updated functionalities, preventing new features from being ignored. These platforms are helpful to simplify the learning processes and can function as a hub for data collection, classification, and sharing.
DAP is commonly applied for learner experience personalization. Source: digital-adoption.com
DAPs are commonly used by businesses to personalize the learning experience of each employee, based on their needs, objectives, and responsibilities, thereby improving their learning performance. In specific, they will provide learners with automated training through walk-throughs, self-help menus, and videos, presenting the best way an employee can complete their tasks at each step. Moreover, they allow staff to keep track of their learning process by collecting data related to learners’ behaviors.
Thanks to DAPs, businesses can develop a successful and streamlined onboarding process, improving employee retention to 72%, leveraging productivity to more than 70%, and achieving the goal of high-quality labor development.
Learning Management System (LMS)
LMS, or Learning Management System, is a software application for learning courses/ development programs administration, documentation, tracking, reporting, and delivery. LMS is considered the biggest sector in the market of learning systems and continues to develop in this pandemic.
When integrated with Artificial Intelligence (AI), LMS can provide personalized learning programs for employees and detect any training gaps. Based on learner behaviors and decisions, LMS can customize training and suggest similar courses which might be helpful or employees.
The integration of AI in modern LMSs to produce more accurate recommendations for learners. Source: memberpress.com
Not only the currently trained employees but also future laborers can benefit from LMS. Robots collect and store learner behavior data, so when they encounter any employees with similar learning paths, they can produce more accurate recommendations for the new learners, based on what was beneficial to the previous ones.
Gamification has become a growing trend in HR. It creates a digital environment where employees can achieve their learning objectives. Learners are asked to take part in games with points and rewards when they successfully improve their skills or meet the expectations of organizations in terms of training.
The popularity of this training method goes parallel with the development of mobile applications which encourage people to play games more than ever. According to The Association of Talent Development, In addition to the training milestones accomplished through gamification, enthusing employees through this medium will reach new heights. When e-rewards are included in employee packages, staff will have more motivation to take part in self-learning programs to improve their skills, even in their free time.
Gamification makes use of e-rewards to motivate employees self-training. Source: wewin.com.vn
Staff training in the future
In the future, enterprises will switch to online training, focussing on personalizing learners’ experience and providing customized programs with the help of AI. The face-to-face training method will, consequently, be eliminated. In addition, the training program will be designed to incorporate with employees’ workflows, allowing them to learn as they work, instead of forcing them to stop working for training. With the aid of technology, employees can effectively improve their skills while performing hybrid working and have more chances to interact with technology platforms.
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