The World Economic Forum’s 2021 report revealed that 97 million new roles will prompt a massive spike in new labor positions between humans, machines, and algorithms by 2025.
Developing successful human-machine collaborations takes work. Organizations worldwide are finding ways to leverage collaborative workflows and ensure that humans and bots complement each other for the organization’s sake.
Defining human-bot collaboration
Human-bot collaboration, or so-called human-machine collaboration, refers to the seamless partnership between humans and intelligent technologies such as Artificial Intelligence (AI), robotics, and automation to optimize the workflow and enhance their capabilities.
Examining the value of human and bot collaboration
In Havard Business Review’s research involving 1,500 companies, businesses achieve the most notable performance improvements when there is effective collaboration between humans and bots, enhancing each other’s capabilities.
Through such a collaborative process, humans and bots significantly boost each other’s strengths, including performance, efficiency, quality, problem-solving, teamwork, creativity, speed, and scalability.
Human-bot collaboration brings about tangible benefits:
- Collaboration with bots enables humans to handle tasks that they cannot do on their own.
- When collaborating, humans and bots can enhance each other’s strengths and compensate for each other’s weaknesses.
- The human-bot partnership facilitates streamlined processes, minimizes errors, and reduces production cycle times.
- By delegating some repetitive tasks to intelligent bots, humans can focus on more complicated, value-added jobs, stimulating skill development and higher worker satisfaction.
How to boost human-bot collaboration?
The unique partnership between humans and bots is becoming increasingly common in various industries, such as manufacturing, banking-finance, healthcare, etc. However, humans and bots need to build mutual bonds that foster communication, coordination, and cooperation to reach orchestration at every stage.
Reaping the benefits of such collaboration requires organizations to reimagine their operating model and processes. There are some practical ways to achieve effective human-bot collaboration.
Understand the collaboration
To support this collaboration effectively, it is crucial to understand the collaboration and its demands. What is the ultimate goal of the collaboration? What roles are humans playing in assisting bots? How can intelligent bots help humans expand their abilities? What possible challenges and risks can arise? By defining these questions, businesses can have actionable insights into cultivating the partnership, such as exchanging information, providing feedback, and resolving conflicts.
Adapt to the context
Another way to enhance human-bot collaboration is to make changes according to the context. As the collaboration between bots and humans may change over time, depending on the situation, the task, the humans, and the bots themselves, businesses always need to observe and validate performance and collaboration status to make adjustments if needed.
Motivate learning and feedback
Another way to leverage human-bot collaboration is to facilitate learning and feedback. By facilitating employees to train and improve bots, and providing timely feedback for bots, bots can enhance skills and performance over time to work well with humans.
Discover new possibilities
Leaders who want their organizations to thrive technologically need to make room for opportunities for innovation and creativity. When thinking of bots as partners instead of tools, organizations can explore new approaches to optimizing the experience of workers interacting with bots. Therefore, businesses should be open-minded about the full potential of the human-bot partnership, and seek to enrich such relationships.
Creating a culture of collaboration with akaBot
akaBot (FPT) – a pioneer in providing automation solutions in Vietnam, has developed a comprehensive ecosystem by leveraging technologies such as Artificial Intelligence (AI), Intelligent Document Processing (IDP), Optical Character Recognition (OCR), and Machine Learning with its core technology Robotic Process Automation (RPA).
Currently, RPA technology from akaBot is productively providing Virtual Robots that help people perform repetitive manual tasks in a cycle, to improve work efficiency and reduce human errors. However, in reality, many long and complicated processes require human validation and approval.
Acknowledging the potential of human-bot collaboration, akaBot has launched a new feature integrated into akaBot Center so that humans and bots can “cooperate” to smoothly complete a process from start to end, turning the Robot into a “virtual assistant” of humans, thereby optimizing RPA application efficiency, minimizing costs during operation.
To embrace the future workforce of human and bot cooperation and push the boundaries of the business, contact us today.
akaBot (FPT) is the operation optimization solution for enterprises based on RPA (Robotic Process Automation) platform combined with Process Mining, OCR, Intelligent Document Processing, Machine Learning, Conversational AI, etc. Serving clients in 20+ countries, across 08 domains such as Banking & Finances, Retails, IT Services, Manufacturing, and Logistics…, akaBot is featured by Gartner Peer Insights, G2, and ranked as Top 6 Global RPA Platform by Software Reviews. akaBot also won the prestigious Stevie Award, The Asian Banker Award 2021, etc.
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