The labor shortage has become a severe issue in Taiwan, particularly in the hospitality industry. There are solutions to the problem, and those solutions begin with embracing cutting-edge automation technologies to dynamically respond to the evolving demands of the industry.
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Significant labor shortage issue facing hospitality industry in Taiwan
Currently, Taiwan is facing a huge labor shortage, especially in the hospitality industry due to the nation’s demographic challenges.
Taiwan’s population last year fell 0.47 percent, and the country has experienced a declining birth rate for nine consecutive years. If these declining figures continue, Taiwan will further face a shrinking workforce.
According to the Tourism Administration of the Ministry of Transportation and Communications, the hospitality sector is estimated to have a labor shortage of about 8,000 workers, including 5,500 in housekeeping and cleaning roles.
If current forecasts hold, the hospitality industry will continue to struggle with staffing shortages. Besides the aging population, the driving forces behind the labor shortages include inadequate wages and changing expectations. This leads to high turnover rates, escalating costs, and reduced performance of the businesses.
Mitigating Labor Shortages: Strategies and Best Practices
RPA and Intelligent Automation – The most promising solution in hospitality
To deal with labor shortages, Taiwan should incorporate modern technologies and innovative practices to improve efficiency and reduce the need for excessive labor. In 2022, a survey done by Duetto revealed that 78% of hoteliers planned to increase their hotel tech investment in the next 3 years.
And this is where RPA (Robotic Process Automation) and Intelligent Automation (IA) come to the rescue. In the hospitality industry, automation has the potential to foster growth amid worker shortages.
Until now, RPA has emerged as a crucial technology that supports humans in dealing with manual, high-volume, and repetitive tasks. When strategically implemented, RPA can yield substantial returns on investment. Businesses typically achieve an average ROI of 250%, recouping their initial investment within six to nine months after RPA deployment.
Best use cases of RPA and Intelligent Automation in the hospitality industry
Booking management
RPA and IA are capable of streamlining and improving the accuracy of booking systems to enhance customer digital experience.
- Booking system integration: Connect multiple booking systems to streamline the end-to-end reservation service and reduce the need for manual bookings, resulting in increased efficiency.
- Personalized recommendations: Scan customer data from multiple systems to make personalized suggestions regarding specific amenities, local facilities, or experiences that are most relevant to each customer.
- Management reporting: Automate reporting by collecting data from multiple sources to provide regular, on-demand reports.
Check-in and check-out
RPA and IA can enhance the speed and deliver your guest’s seamless check-in and check-out experiences.
- Automated check-in: Track the check-in times of each hotel guest. Verify guest information and reduce check-in waiting times.
- Automated check-out: When the checkout time is approaching, the bots send reminders through various channels. Besides, bots can handle transactions and retrieve bill records for verification.
- Guest data management: Scan and verify guest data to ensure all information is accurate, secure, and up to date. Delve deeper into guest preferences and behaviors to provide them with tailored and seamless experiences.
Customer service
Leverage automation technologies to streamline processes and provide customers with effortless and enjoyable experiences.
- Chatbots: AI-powered chatbots can provide personalized responses to common guest inquiries promptly.
- Reservation assistance: Assist guests from inquiry to booking confirmation by providing them with real-time availability of the rooms.
- Predictive guest needs: Analyze guest behaviors and preferences based on booking history to predict and provide tailored recommendations during their stay.
- Customer feedback: Monitor and analyze customer reviews in real time. Ensure that complaints are addressed promptly and take key feedback for improvement.
Pricing analysis
Competition in hospitality is fierce. When implementing RPA and IA, bots can scrape prices off of competitors’ websites for pricing data and recommend more competitive pricing based on seasons, days of the week, and special events.
akaBot – Optimal solution for Taiwanese enterprises to drive growth amid labor shortages
akaBot (FPT) is the operation optimization solution for enterprises based on the RPA (Robotic Process Automation) platform combined with Process Mining, OCR, Intelligent Document Processing, Machine Learning, Conversational AI, etc.
With rapid growth, akaBot has conquered 3,900 businesses in 21 countries worldwide in every major market such as the EU, US, and ME. Different technologies are combined in the solutions which are applied in many fields and processes. The efficiency that akaBot can offer has been demonstrated in outstanding numbers: improving productivity by up to 80%, saving 95% of processing time, and reducing 60% of operating costs, coupled with an impressive accuracy rate of 99 percent.
To combat labor shortage challenges and get ahead of your competitors, as well as unlock the desirable possibilities of the future, contact us today.
References
Top 12 Use Cases of RPA in Hotels & Hospitality Industry in 2024
5 Real World Use Cases of Robotic Process Automation (RPA) in Hospitality
How Robotic Process Automation Drives Efficiency In The Hospitality Industry
Solving Taiwan’s critical labor shortage
akaBot (FPT) is the operation optimization solution for enterprises based on RPA (Robotic Process Automation) platform combined with Process Mining, OCR, Intelligent Document Processing, Machine Learning, Conversational AI, etc. Serving clients in 20+ countries, across 08 domains such as Banking & Finances, Retails, IT Services, Manufacturing, and Logistics…, akaBot is featured by Gartner Peer Insights, G2, and ranked as Top 6 Global RPA Platform by Software Reviews. akaBot also won the prestigious Stevie Award, The Asian Banker Award 2021, etc.
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